SocksFox.com is owned and operated by Zapzero Ltd (referred to in these terms as SocksFox). We provide access to the socksfox.com website ('website') and sell our products to you subject to the following terms and conditions. The following terms and conditions of sale constitute a binding agreement between SocksFox and its customers, which applies to all purchases made on the website, by telephone or email.
You agree to review these terms and conditions prior to placing future orders to ensure you are aware of the current terms and conditions in place at that time. You agree not to change these terms of sale from the form presented by us. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.
1. Your Account
When you use the website, you are responsible for maintaining the confidentiality of your account and password. You should contact us immediately if you have any reason to believe that your password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are full and correct. Let us know immediately if any changes need to be made to correct the information you provided on registering.
SocksFox reserves the right to refuse access to the website, terminate an account, remove or edit content, or cancel an order at our discretion. If we cancel an order, any payment made will be returned to you.
2. Privacy & Security
We take the security of our customers and website very seriously. We will only collect information about you that you have specifically and knowingly provided, for example your contact details and card information. This information will be used to deliver your ordered products to you, process your payments and communicate with you about your orders.
Zapzero Ltd, socksfox.com utilises a to offer secure communications by encrypting all data to and from our site. The padlock helps you know that you are on an authenticated legitimate website and that your transactions will be secured.
Your payment details and credit card numbers will only be shared with our payment providers Braintree or PayPal for the purpose of processing your orders. When you place an order via our website SocksFox will not be privy to your credit and debit card information. If you place your order by telephone as soon as your payment has been inputted your card details will be securely destroyed and disposed of. SocksFox does not store any credit or debit card information.
We will only send you our offers and product news by email if you have chosen to opt in. You can remove yourself from our mailing list at any time.
View our Privacy information page for more information.
3. Order Process and Contract
All orders submitted by you on the website (or our customer services team by telephone or email) represent an offer for contract. You are seeking to enter into a contract with SocksFox when you place an order. We reserve the right to refuse your offer for any reason.
SocksFox will send you an order confirmation email confirming receipt and details of your order. Your order represents an offer to SocksFox to purchase a product which is accepted by us when we dispatch that product to you.
Only when we dispatch the goods together with a dispatch note will a binding contract be entered. Any products on the same order which have not been dispatched as yet do not form part of that contract.
You can review the details of the orders you have placed and their current status by logging into Your Account. If you choose to shop as a guest you will not be able to review the details of your current or previous orders.
4. Discount Codes, Special Offers & Gift Cards
Our email newsletter (usually sent fortnightly) and occasionally the website offer promotions, which may require the use of a discount code. Our policy is that only one discount code to be allowed per order.
All discount codes and product special offers unless stated otherwise, will end at 12 noon GMT or BST (whichever is applicable) on the date specified. For all discount codes and offers the end time is always based on GMT or BST.
The United Kingdom is the governing jurisdiction for SocksFox.
A SocksFox e-gift card discount code can be used across the site, on one occasion only and is valid for six months from the date of e-gift card dispatch.
5. 60 Day No Quibble Returns
You may return any items purchased from us for whatever reason, even if you just change your mind, as long as you send them back within 60 days of receiving them. Products must be returned in their original condition, unworn with tags attached and the packaging undamaged and complete.
To ensure you order the correct size and colour of an item we would advise the following. As different Countries and Brands have their own size systems, before placing an order we advise that you check the size guide provided for each item in the Size Guide tab to ensure you are ordering the correct size. Colour swatch samples and photographs are provided as a guide only. The colour you see on your screen may not be an accurate representation of the item's actual colour due to inconsistencies in how display screens reproduce colours. Ordering the wrong size or a colour not being to your liking does not mean that the item is classed as being faulty.
The cost of return postage for damaged, faulty items or if we have made an error will be refunded to you. Return postage for items you choose to return will not be refunded.
When returning products we advise you use Royal Mail First or Second Class and obtain proof of postage. If you are returning items from overseas we advise you use the equivalent Airmail service provided by your countries postal service and obtain proof of postage. If you choose to return items by a tracked service or courier you need to gain approval from SocksFox, otherwise we will only refund the amount it would have cost to return the items by Royal Mail First or Second Class or the equivalent Airmail service.
For Customs duties on Returned items please also refer to section 8 Customs of our Terms and Conditions.
Gift cards are non-returnable & cannot be refunded.
For more information on our Returns and Cancellation policy please see here.
6. Prices and V