We believe you will be delighted with the items you have ordered from SocksFox. However If, for any reason you would like to cancel or return all or part of your order the following information will help make this as hassle free as possible.
You may cancel an order at any time, in full or part, that has not yet been dispatched from our warehouse. To cancel your order either contact us by email or telephone. Providing us with your name, order number and date of order helps us to process your cancellation and process a refund quickly.
If goods have already been dispatched to you, then you will receive a refund once you return the goods, please see below for more information on returns.
You may return any items for whatever reason, even if you just change your mind, as long as you send them back within 60 days of receiving them. You may opt for a full refund or exchange. Products must be returned in their original condition, unworn with tags attached and the packaging undamaged and complete.
If you would like the returned item to be exchanged for another product include full details of the item you would like us to send you. Alternatively please let us know if it is a refund you would like instead. Return postage for items you choose to return will not be refunded.
Please return items to us enclosing proof of purchase and a note with your name, order number, date of order and reason for return.
When returning any goods from overseas, please clearly mark the package on the outside with 'RETURNED GOODS'. Unfortunately if any incoming customs charges are incurred as a result of this message not being added a charge will be deducted from your refund to cover the costs incurred by us. For Customs duties on Returned items please also refer to section 8 Customs of our Terms and Conditions.
When returning products we advise you use Royal Mail First or Second Class and obtain proof of postage. If you are returning items from overseas we advise you use the equivalent Airmail service provided by your countries postal service and obtain proof of postage. If you choose to return items by a tracked service or courier you need to gain approval from SocksFox, otherwise we will only refund the amount it would have cost to return the items by Royal Mail First or Second Class or the equivalent Airmail service.
The cost of return postage for faulty or damaged items will be refunded to you, return postage for items you choose to return will not be refunded. Please note that for any items returned if the new total order amount does not now qualify for any discount that was applied to the original order, the discount amount originally applied will be offset against the processed refund.
Faulty or Damaged Goods
In the unlikely event of your products arriving damaged or being faulty we will replace the product, or issue a refund if you prefer. Please contact us immediately to advise us of the problem. Return postage will be refunded for damaged, faulty items or if we have made an error.
SocksFox Return Address
Unit 2, Plover Court
Please note that return postage for faulty or damaged items will be refunded, whereas return postage for unsuitable items will not.
Payments are refunded back by either PayPal or WorldPay, whichever you used to make the initial purchase. Refunds are processed within 7 days, usually much sooner.
Your Statutory Rights
Your statutory rights are not affected by these terms.